Returns & Refunds Policy
Our Policy on Returns
Every piece in this shop is made to order, created specifically for you once your order is placed. Because of this, we're unable to accept returns or exchanges for buyer's remorse, incorrect size selection, or a change of mind after an order has been placed. We ask that you review your customization details (spelling, font, size, color, and personalization) carefully before submitting your order, as production begins shortly after purchase.
Our 30-Day Craftsmanship Guarantee
We stand behind the quality of what we make. If your item arrives with a manufacturing defect or was damaged in transit, please reach out within 30 days of delivery and we'll repair or replace it at no cost to you. This guarantee covers:
Manufacturing defects (loose settings, broken clasps, faulty engraving)
Damage that occurred during shipping
This guarantee does not cover:
Loss of the item after delivery
Damage caused by normal wear, misuse, or improper care (see our Care instructions)
Incorrect sizing selected by the buyer (rings especially — please measure carefully using our sizing guide before ordering)
Allergic reactions not disclosed as a known sensitivity prior to purchase
Errors Made on Our Part
If we make a mistake fulfilling your order — the wrong name, an incorrect spelling that doesn't match what you provided, the wrong metal, or the wrong stone color — we will correct it at no cost to you, including return shipping. Please contact us within 7 days of delivery with photos of the item so we can resolve it quickly.
Errors Made by the Buyer
Because personalization details (spelling, names, dates) are entered by you at checkout, we produce exactly what was submitted. We're not able to offer a free replacement for personalization errors made at the time of ordering (a misspelled name, an incorrect date, etc.) — but we're always happy to offer a discounted remake if this happens. Please double-check all personalization details before completing your order.
Lost or Never Received Items
If your tracking shows delivered but you haven't received your item, please check with neighbors and your local post office first, as this is often resolved quickly. If it remains unresolved after 7 days, contact us and we'll work with you to investigate and find a resolution.
How to Request a Repair or Replacement Under Our Guarantee
Contact us by e-mail contact@moonlightmuses.com within 30 days of delivery
Include your order number and clear photos of the issue
We'll respond within 2 business days with next steps — repair, replacement, or (in rare cases) a refund
International Buyers Import duties, customs fees, and taxes are the buyer's responsibility and are not included in our guarantee or covered by us in the event of customs delays or charges.
